Darren S wrote: Hello Paula,
I wanted to reach out to you to in order to highlight some exemplary service I have received from one of your staff members, Alana Leonard. I have been looking for a new property over the last couple of weeks. My introduction to Alana came when I was to inspect 13 Spirit Lane, Craigie. I was running very late for the inspection due to a number of factors. When I finally arrived, Alana was still only too happy to see me, and did not seem phased at all by me running late. She remained pleasant and came across as very knowledgeable.
Whilst the property at Spirit Lane did not fulfil our requirements, Alana listened carefully to what my partner and I were looking for. Knowing I had limited time to find a property, Alana took it upon herself to champion my cause and find additional properties for me to inspect, with my required criteria. She did this with enthusiasm and happiness, reporting into me as she went. As a result, I now have a pending application with you for a property.
This level of customer service is rarely displayed these days and I feel it should be encouraged and supported. My partner and I were so impressed with her professionalism, enthusiasm and understanding, when we finally look to purchase a property of our own, we would like to have Alana expressly take care of this for us.
Based on our previous levels of service, my partner and I will have no hesitation in recommending Realmark, especially Alana for any real estate requirements.
Kathryn Massey wrote: Just wanted to let you know what a fabulous asset you have in your property manager Alana Leonard.
I contacted your office to help a young single mum who is looking for a rental property in Pearsall or Hocking. We don't have any vacancies in those suburbs otherwise I would have put her in one of our properties. Nothing was too much trouble for Alana and she took my client through two properties within 24 hours of my call despite not having viewings times already set up for the properties T was keen on looking at.
I have just spoken with T and she was so happy with Alana and how helpful she was. She made the comment that Alana appeared to actually enjoy her job which is not the experience she has had with other agents. She will be putting in an application on the property at Pearsall tomorrow.
I don't have an email address for Alana but would really like you to pass on my thanks to her and let her know that she is a credit to our industry.
Head of Property Management
Michael Johnson & Co
REIWA Property Management Chairman
C Low wrote: Hey Alana,
Just wanted to send you a quick email to say thank you so much for your help with managing our house so far.
Every process has been super quick and easy, and you have been onto every request that we have sent through so speedily!
It's very much appreciated. Great service with a smile :)
Thanks again and have a great long weekend!